Collaborate. Respond Faster. Deliver Exceptional Customer Experience — All from One Unified Inbox.
With Skynyx AI Broadcast, you can send bulk WhatsApp messages to verified contacts — without getting blocked, throttled, or marked as spam. Whether you're sharing offers, reminders, updates, or campaigns, Skynyx AI ensures every message is delivered, tracked, and optimized for maximum engagement.
Customers expect instant replies — but traditional WhatsApp handling through one phone number creates chaos.
Teams can't track who is handling which conversation.
Messages slip when ownership is unclear.
Important customer queries get missed easily.
Slow replies lead to unhappy customers.
A smart, structured, and scalable inbox system designed for growing teams.
One WhatsApp number for your entire team — each agent logs in separately with no device sharing.
Skynyx AI assigns chats instantly based on agent availability, customer type, priority, or keywords.
Get instant AI-generated replies for FAQs, sales, support, and order inquiries — faster & consistent.
Add private notes, mention teammates, and hand over chats smoothly — customers never see it.
Organize chats by status, priority, customer type, or product category for faster filtering.
AI detects language automatically and responds instantly — perfect for diverse customer bases.
View past chats, files, orders, and reminders — seamless context even if agents change.
Get alerts for missed messages, pending replies, SLA deadlines, and unread customer chats.
Assign roles like Admin, Manager, Agent, or Viewer — secure access for all team sizes.
Sync contacts, tickets, statuses, and campaign responses automatically with your CRM.
Measure what matters and improve your team's efficiency with smart analytics.
Track average and peak reply-times across your team.
Measure workload, efficiency and daily performance.
Monitor resolved conversations vs escalations.
Understand peak hours & busiest days.
Track CSAT and feedback from customers.
Measure AI efficiency in handling conversations.
| Without Skynyx | With Skynyx AI |
|---|---|
| One device shared by many | One number, many users |
| Lost or missed messages | Structured assignment & tracking |
| Slow responses | AI-powered instant replies |
| No accountability | Full transparency & analytics |
| Manual coordination | Automated routing & workflows |
| Unorganized chats | Organized inbox with tags & categories |