Privacy Policy

Welcome to Skynyx AI, operated by Skynyx Technologies Private Limited. We are committed to safeguarding your privacy and ensuring that your personal data is handled securely and responsibly.

This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website at https://skynyx.ai, register for an account, integrate messaging platforms, or use any of our AI automation tools and services. By accessing or using our website and services, you acknowledge that you have read and understood the practices described in this policy.

We collect various types of information necessary to provide, maintain, and improve our services. The information we process includes:

Information You Provide Directly

• Account Information: Name, email address, company name, phone number, and authentication credentials created during account registration.
• Contact & Communication Info: Details submitted through our support forms, contact requests, sales inquiries, or feedback channels.
• Form Submissions & Workflow Configurations: Bot build data, automation scripts, campaign templates, and configuration settings created within your dashboard.

Information Collected Automatically

• Usage Information: Interactions with our dashboard, features utilized, automated message volumes, broadcast metrics, and system activity logs.
• Device & Browser Information: IP address, operating system, browser type and version, preferred language settings, and device specifications.
• Cookies & Technical Identifiers: Session tokens and essential cookies required for user authentication and navigation security.

Information Received from Third-Party Services

• Messaging Platform Integrations: When you connect messaging APIs (such as WhatsApp Cloud API or Meta Business Services), we process account identifiers, access tokens, and message routing payloads necessary to execute automated customer communications on your behalf.

We use the information we collect for legitimate business purposes to deliver quality service to our users. Specifically, information is used to:

• Provide, maintain, and operate Skynyx AI features and messaging tools.
• Create, authenticate, and manage user accounts and workspace access.
• Process workflow requests, execute broadcast campaigns, and route chatbot responses.
• Provide responsive technical support and address user inquiries.
• Enhance, optimize, and improve website functionality and user interface experience.
• Monitor infrastructure security, audit access logs, and prevent fraudulent or unauthorized activity.
• Send essential service-related communications, security notices, and administrative updates.
• Comply with applicable legal, regulatory, and audit obligations.

Cookies are small text files stored on your browser or device by web servers. They allow websites to remember user preferences and maintain active authentication sessions.

You can control or block cookies through your browser settings. However, disabling essential session cookies may prevent you from logging in or using core features of our web platform.

Our platform integrates with trusted third-party service providers to deliver robust SaaS functionality:

• Messaging & Communication Providers: API infrastructure (such as Meta Business Platform / WhatsApp Cloud API) used for message transmission and webhook events.
• Cloud Hosting & Data Centers: Secure server infrastructure providers hosting our web platform and databases.

Third-party service providers process data in accordance with their own respective privacy policies and terms. We encourage users to review the privacy policies of any third-party tools connected to their workspace.

We do not sell, rent, or trade your personal information to third parties. We may disclose your information only in the following circumstances:

• Service Providers: With vetted sub-processors and vendors who perform critical operational services (hosting, infrastructure, communication APIs) under strict confidentiality obligations.
• Legal Requirements: If required to do so by applicable law, court order, or valid governmental request.
• Security & Fraud Prevention: When necessary to protect the rights, property, safety, or security of Skynyx AI, our users, or the public.
• Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• With Consent: When you explicitly authorize or direct us to share information with third parties.

We implement appropriate technical, administrative, and organizational safeguards designed to protect personal data against unauthorized access, destruction, loss, alteration, or disclosure. Standard security controls include encrypted communications (HTTPS/TLS), restricted employee access, and regular infrastructure monitoring.

While we strive to maintain robust security protections, no method of transmission over the Internet or electronic storage system is completely immune to vulnerabilities. Therefore, we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, provide our services, resolve disputes, enforce our agreements, and satisfy applicable legal or accounting obligations.

Upon termination of an account or valid request for deletion, personal data will be securely deleted or anonymized in accordance with our data retention schedule, except where law requires longer retention.

Subject to applicable laws, users have certain rights regarding their personal data, including:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of incomplete or inaccurate personal data.
• Deletion: Request erasure of your personal data where valid grounds exist.
• Data Portability: Request export of your workspace data in a structured, standard format.
• Restriction & Objection: Request restriction of or object to certain processing activities.
• Withdrawal of Consent: Withdraw previously granted consent for data processing at any time.

To exercise any of these rights, please submit a request to our team at info@skynyx.ai.

Our services are intended for professional and business use. Skynyx AI is not intentionally designed for or directed at children under the age required by applicable law (e.g., under 16 or 18 years of age). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately so we can take appropriate steps to remove such information.

Information collected by Skynyx AI may be processed and stored on servers located outside of your state, province, or country. Third-party messaging networks and cloud service providers may process data across international locations. By using our platform, you acknowledge and consent to the transfer and storage of your information in these infrastructure facilities.

We may update this Privacy Policy from time to time to reflect changes in our operational practices, services, or legal obligations. When changes are made, we will update the "Last Updated" date at the top of this page. We encourage users to review this page periodically to stay informed about how we protect their information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: